Jackie Ramsey
Passionate IT Leader and Architect that enables companies and users to push the boundaries of Technology while enabling them to stay safe, and secure and ensuring it is still user-friendly.
Contact Details:
JackieRamseyJR@gmail.com
About
I am a Director of IT Operations, Infrastructure, and Cyber Security which helps enable technology that benefits business goals and helps builds a bridge between technology and business. I try to partner with everyone from inside the organization and trusted partners to create and deploy products without introducing more risk or complexity into the organization and include a massive solution to keep the business running 24/7/365. I believe that you are only as good as the people and technology you work with.
Experience
LL Flooring formerly Lumber Liquidators
Director of IT Operations - November 2021 - August 2023
Cyber Security Architect - October 2020 - November 2021
The Wills Group is the parents company of Dash In Convenience stores, Splash In Car Wash, SMO Fuels Marketing of privately own gas stations around Delaware, Maryland, and Eastern Virginia.
Accomplishments:
-Upon starting with LL Flooring, they were in a transformation of Remote Access VPN and SSL Inspection Software. They were looking to consolidate solutions that made it easy to support and end-user friendly. The result was a single solution that provides the users with a single installed application and an always-on product.
-Next biggest task was providing a way for retail stores to be able to conduct virtual visits with customers during a pandemic. I worked with some trusted partners to deploy tablets that were completely assembled and using cloud automation, stores were able to set up the device in 6 easy steps with all the components needed to access Lumber Liquidators applications.
-Working with trusted partners to find cost savings measures whiles improving functionality, features and usability across multiples platforms including, Telephony Services, Internet Service Providers, Disaster Recovery, Installation and Smart hand Services.
Responsibilities:
-Set a clear vision, strategy and design for all products around the IT Operations and Engineering program.
-Partner with other business groups to secure and functional platforms or the organization.
-Mentor and help other employees excel and grow around the IT organization.
-Continuously iterate to enhance and improve the IT Service Level Agreements and Value.
-Lead technology incident response in identifying, responding to, mitigating, and reporting technology incidents.
-Lead and build a relationships between the business and technology.
ePlus Techonology
Formally ABS Technology
Microsoft Solutions Architect
EPLUS.com | June 2019 - October 2020
ePlus Technology is a trusted Re-seller and Professional services provider that partners with organizations to effectively manage the complexity of their IT to achieve their ultimate visions to become a more modern and secure digital business.
Responsibilities:
-Developed application architecture strategy to specifically align with customer's business goals.
-Develop Enterprise Architecture and Deployment of Azure Cloud solutions including Azure Active Directory, Azure Load Balancing and Public DNS Services.
-Broke down technical ideas and issues into non-technical terms for business executives. Designed architecture strategies for large-scale Enterprise-wide application deployments.
Mentored customers, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
-Communicated software architecture strategies to senior leadership and third-party business leaders. Maintaining average project work between 25 to 35 hours per week for different customers.
-Maintained current and in-depth understanding of business processes, needs and objectives.-Partner with other business groups to secure and protect platforms or the organization.
Family-owned retailer specializing in fly fishing, hunting, and sporting goods. Oldest mail-order retailer in the United States (founded in 1856).
Responsibilities:
-Maintaining 24x7 support for all systems.
-Engineering and Improving all Microsoft and VMware systems.
-Providing Email and Spam Filter support in Office 365 and Barracuda.
-Level 3 support for all server and desktop operating system and applications.
-Introducing IT central management tools from support ticketing system, application monitor, asset management, AD monitoring and Auditing and application patching.
-Upgrade Core Infrastructure hardware across multiple data centers.
-Upgrade Microsoft Core Domain Servers from domain controllers, dhcp, group policy, print services, ADFS, and Azure Connect.
-Improving backup and recovery systems to reduce down time and increase recovery times.
-Performed root cause analysis to provide resolutions for production issues.
Liberty Medical Supplies
Helpdesk- Feb. 2012 - Jun. 2012
Teir 2 Hardware Support- Jun. 2012 - Apr. 2013
Virtual Desktop Administrator- Apr. 2013 - Mar. 2015
Systems Administrator- Mar. 2015 - Aug 2016
VMware Systems Administrators - Aug. 2016 to Dec. 2018
Fortive Autiomation Via Teksystems
Senior Active Directory Contractor
July 2017 - November 2017
Environmental Protection Agency Via Teksystems
Windows 7 Upgrade Tech
January 2014 - February 2014
The Wills Group
Director of IT Operations, Infrastructure, and Security - August 2023 - November 2024
Willsgroup.com
LL Flooring is the nation's largest solid surface flooring retailer and utilizes business-aligned strategic technology advantages to offer services and products to hundreds of thousands of customers across North America.
Accomplishments:
-Within the last year, I have been able to lead the organization with a massive standardization model of their network and infrastructure while remediating key security vulnerabilities within the HQ and Store networks. Using my network of trusted partners within the first 3 months I was able to introduce a new remote access vpn with enhanced internet security functionality, upgrade a 8 year old storage array within their data center, moved them to a supported version of VMWare vCenter, and introduce a reliable enterprise immutable backups that would allow the organization to know their data was protected.
-After aligning and remediating the security vulnerabilities within the Corporate network, it was time to move the store infrastructure to a modern and supported architecture. Moving Point of Sale to supported versions while reducing the downtime of stores being closed while upgrades were in progress. The average POS upgrade was anywhere between 8 to 12 hours and after introducing playbooks, separation of duties, and automation the organization was performing software upgrades between 3 to 4 hours.
-While performing Software Upgrades to move all point of sales to a supported and standard version, we introduced a network standardization of a central internet service provider with advance monitoring, migration from using legacy unmanaged switches to enterprise managed switching, and enterprise grade firewalls with external LTE redundant internet.
Responsibilities:
-Set a clear vision, strategy and design for all products around the IT Operations and Engineering program.
-Partner with other business groups to secure and functional platforms or the organization.
- Provide a standard operating model for all next generation store architecture and security foundation
-Mentor and help other employees excel and grow around the IT organization.
-Continuously iterate to enhance and improve the IT Service Level Agreements and Value.
-Lead technology incident response in identifying, responding to, mitigating, and reporting technology incidents.
-Lead and build a relationships between the business and technology.
Industry Contributions
Guest Speaker at Cisco Connect Vermont- Cisco Hyperflex vs Traditional Virtualization Hardware
Founder and Leader of Roanoke VMware User Group
VMware vExpert since 2019
Certifications
2018- VMWare VCP-Foundation
2019- Microsoft MTA
It has been a pleasure to lead, work together with, and develop a friendship with Jackie over the past half-decade. Jackie is results-driven, positive, hard-working, and able to inspire a team so they together can accomplish amazing things.
- Tyson Martin
Principal CIO, CISO, & Board Advisor
AWS
Jackie was an exemplary employee who always strived to put the customer's needs first when implementing and delivering solutions. He was an excellent communicator and always kept the customer and the project manager updated with his progress and status. A great team player who was always willing to lend a hand where needed and never too proud to ask for help when he needed it either.
- Kelly Burton
Manager, IT Operations - WAN Team
Sentara Healthcare
Great vibes, amazing people! I enjoyed every moment. I've known Jackie for around 8 years now. We worked together to help get him a full-time position with Orvis Sporting and then to find him an internal position with ABS Technology/ePlus. He's grown significantly professionally and has an incredible technical aptitude paired with excellent communication skills. It's no wonder he's worked his way into a senior management position with a larger organization. His knowledge and technical ability in the cloud and virtualization space would be an asset to any organization.
-Caitlin Johnson
Chief Executive Officer
Input Staffing LLC dba Input Technology Solutions